What to do when your payroll services is two months behind

Company

Finfare is an early-stage startup building an intelligent banking and financial ecosystem for personal and commercial use. In March 2022 they announced $20 million in seed funding to support their ambitious effort of reshaping smart finance management with a platform built on modern AI.  

Goal

Resolve repeated payroll processing issues causing a two-month delay paying global employees.

 

Because of their payroll providers’ processing errors, FinFare was two months late paying their global employees. Worse, their now former payroll provider was disinterested in fixing the issue, seemingly unconcerned about the urgency of the situation. 

FinFare was fed up with non-productive phone calls and ongoing runarounds
Solution

FinFare’s CEO and COO chose Worca’s employer of record (EOR) services to onboard and correctly pay their Taiwan-based employees quickly, reliably, and in local currency.

FinFare was fed up with non-productive phone calls and ongoing runarounds. Waiting for their former payroll provider to connect with their multiple subcontractors was jeopardizing employee trust. Despite team members’ patience, FinFare couldn’t risk potential resignations.

They chose Worca’s employer of record services (EOR) to onboard and pay their Taiwan employees. Now payroll managers use the single-source platform to review and approve payroll in a click. They are also 

  • Generating accurate electronic employee pay slips with wages shown in local currency
  • Ensuring compliance with tax withholding & benefits laws
  • Guaranteeing timely tax filing
  • Submitting and approving PTO requests
  • Reviewing and processing expense reimbursements
  • Tracking time and attendance for hourly employees 

 

Additionally, Worca’s employee self-service portal is saving FinFare’s CFO, payroll managers, and HR teams hours answering routine questions, updating team profiles and managing benefit packages.  

FinFare’s paid and retained all their Taiwan-based employees.
Results

FinFare’s paid and retained all their Taiwan-based employees. They also strategically positioned themselves to avoid similar problems in the future by consolidating to one EOR and payroll provider completely run in-house. FinFare’s finished navigating a third-party provider with subcontractors or risking employee turnover due to payroll errors. Nor do they risk expensive legal or accounting bills incurred during a resolution process.

Change is expensive and time consuming so FinFare’s unlimited seats on the Worca platform means unlimited growth without forcing the CFO or VP of HR to find a new EOR or payroll services. They also gained the option to onboard as few or many employees as needed. 

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