Fixing Bad Customer Support from Your Payroll Service

Company

Instill AI builds artificial intelligence models to enhance real-world applications. The company offers solutions for automated image segmentation and synthetic data generation.

Instill AI endured two-weeks of unacceptable customer service trying to resolve the situation.
Goal

Increase payroll accuracy and secure responsive customer service from a payroll provider

After discovering multiple payroll errors from miscalculations, Instill AI endured two-weeks of unacceptable customer service trying to resolve the situation.

From Instill AI’s side of the screen, their payroll provider at the time apparently lacked either the resources to quickly fix the problem or didn’t understand the urgency of the issue. 

Instill AI now has a single-source platform on which they review and approve payroll in a click.
Solution

Instill AI chose Worca payroll services to avoid future processing mistakes and third-party outsourcing. They have a dedicated Worca HR specialist paired with an account manager for direct, prompt customer service. Additionally, Instill AI now has a single-source platform on which they review and approve payroll in a click. They can also 

  • Generate accurate electronic employee pay slips with wages shown in local currency
  • Ensure compliance with tax withholding & benefits laws
  • Guarantee timely tax filing
  • Submit and approve PTO requests
  • Review and process expense reimbursements
  • Track time and attendance for hourly employees 
Results

Instill AI no longer has to navigate a third-party provider with sub contractors or risk employee turnover due to a lack of trust in the company because of payroll errors. Nor do they risk expensive legal or accounting bills incurred during a resolution process. 

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